What is the SERU Assessment?
The Safety, Equality, and Regulatory Understanding (SERU) Assessment is a crucial evaluation for private hire vehicle (PHV) drivers in London, introduced on October 1, 2021. It ensures that drivers comprehend essential safety, equality, and regulatory requirements, enhancing public safety and service quality.
Key Components of the SERU Assessment:
- Legal Obligations: Understanding of the PHV (London) Act 1998 and the Equality Act 2010.
- Policies and Guidance: Familiarity with relevant Transport for London (TfL) policies.
- Passenger Needs: Awareness of passenger requirements, especially those with protected characteristics.
- Safeguarding: Knowledge of protecting vulnerable passengers.
- Safety: Commitment to both passenger and driver safety, as well as road and vehicle safety.
Preparation and Format
The assessment is based on the PHV Driver’s Handbook, which candidates should review thoroughly. An online guide is available to aid preparation, featuring detailed sections and knowledge checks. The assessment itself is computer-based, with multiple-choice questions and sentence completion tasks.
Cost and Support
The assessment costs £36, with a re-sit fee of £16. Support is available for those needing reasonable adjustments due to disabilities, and there are free resources to help improve English skills if needed.
Conclusion
The SERU Assessment is a vital step for PHV drivers in London to ensure they are well-equipped to provide safe and equitable service. Regular updates to the PHV Driver’s Handbook ensure that drivers remain informed about any changes in regulations and policies.
